June 25, 2017

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Canon research highlights MENA opportunities

Organisations in the Middle East and North Africa (MENA) region are taking steps to embrace the ‘Office of the Future’ concept, revolutionising how their employees work and operate. This is evident in the Office Insights 2016 report released by Canon which states that 63% of organisations in the MENA region see value in the ability to print remotely from a smartphone, tablet or laptop. Read full story

by Stuart Wilson, Monday 8 August 2016

Juan Bezón, PCCI Group

Juan Bezón, chief commercial officer at outsourcing company PCCI Group, explains why customer service continues to truly define customer experience. Read full story

by Stuart Wilson, Wednesday 6 July 2016

CONTEXT highlights VR retail channel opportunity

Market analysis firm CONTEXT’s latest consumer research has highlighted virtual reality (VR) headsets and accessories as a strong growth opportunity for European technology retailers. A whopping 79% of those questioned said that the ability to demonstrate a VR solution was an important factor in deciding which channel they would buy a VR headset from. That’s music to the ears of retailers that maintain a strong network of bricks and mortar stores, giving them a solid advantage over pure play e-tailers. Read full story

by Stuart Wilson, Tuesday 5 July 2016

Digital intelligence vital for consumer technology brands

Channel data management (CDM) solutions provider Zyme has released research findings that show digital intelligence to be the new battleground for brands wanting to exceed consumer expectations and gain increased levels of customer confidence online. Whilst increasing sales is perhaps an unsurprising priority for 81% of the UK businesses questioned in the independent survey, improving sales insight and performance was close behind at 66%. Improving the customer buying experience was also deemed to be important by 60%. Read full story

by Stuart Wilson, Sunday 5 June 2016

DISTREE Middle East 2016 ends after successful regional consumer technology channel event

The 12th annual DISTREE Middle East draws to a close today, with 500-plus delegates departing after three-days of one-on-one meetings, conference sessions, awards and professional networking opportunities in Abu Dhabi. This week’s event gathered senior executives and buyers from the region’s leading consumer technology retailers and e-tailers in one place at one time. During the three-day event, exhibiting vendors and distributors, representing hundreds of consumer technology brands, held thousands of pre-scheduled one-on-one meetings with buyers from across the region. Read full story

by Stuart Wilson, Thursday 12 May 2016

DISTREE Middle East 2016 workshop sessions announced

DISTREE Middle East has confirmed a packed line-up of workshop sessions for next week’s regional consumer technology retail channel event in Abu Dhabi, UAE. The workshop sessions form part of an extensive conference programme that runs alongside the main exhibition and thousands of one-on-one meetings that take place at the event. This year’s workshop cover a wide variety of topics including customer experience, omnichannel strategy, smart home opportunity, behaviour economics, online trends and identifying market growth drivers. Read full story

by Stuart Wilson, Tuesday 3 May 2016

Periscope identifies retailers’ omnichannel woes

Periscope, a McKinsey Solution focusing on price, promotion, and assortment optimisation, has today announced the findings of its latest retailer research. Only 21% of retailers say they are more confident than a year ago on delivering omnichannel experiences, and 45% say progress is not happening fast enough, according to the research. Read full story

by Stuart Wilson, Friday 22 April 2016

Third annual DISTREE Africa technology channel event to take place in Nairobi on June 6-8

DISTREE Africa 2016 will take place on the 6-8th June in Nairobi, Kenya. The three-day channel event provides a powerful business development opportunity for vendors, brand owners and international distributors looking to manage, build or launch routes-to-market in some of Africa’s fastest growing technology markets. Read full story

by Stuart Wilson, Monday 11 April 2016

One in two would consider sharing smart home data for cash

A worldwide survey by Intel Security has revealed that 54% of respondents would consider sharing their personal data collected from their smart home with companies in exchange for money. A whopping 70% agreed that companies should give coupons and discounts to customers in return for data about device usage, according to a survey of 9,000 global consumers sponsored by Intel Security. The survey also found that 77% of respondents believe smart homes will be as common in 2025 as smartphones are today, but 66% are also very concerned about smart home data being hacked by cybercriminals. Read full story

by Stuart Wilson, Wednesday 6 April 2016

Zyme: Nick Andrews

Nick Andrews, general manager EMEA & India at Zyme, explains the strategic importance of improving channel data management (CDM). Read full story

by Stuart Wilson, Thursday 18 February 2016

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