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eGain launches EMEA partner portal

by Stuart Wilson, Wednesday 23 July 2008

Knowledge management software vendor eGain has launched a new reseller portal designed to support its EMEA channel partner programme. The new Econet partner portal includes an interactive forum for partner-to-partner collaboration, which the vendor claims will complement its own support of partners.

"The launch of eGain’s EcoNet Portal marks the start of our journey towards a more strategic relationship with our partners," said Tanja Samsom, EMEA partner manager at eGain.

"We value our partners’ intrinsic market knowledge and it is by combining this with eGain’s product expertise that we are able to maintain our position as market leader. By collaborating and sharing experience and knowledge on a daily basis, we hope to further develop our channel of partners across EMEA and ultimately, drive business forward," Samsom added.

The Econet Portal will enable partners to collaborate with eGain and with one another for mutual business growth. The eGain Econet partner programme enables resellers, systems integrators and other channel partners to harness this exciting and lucrative market opportunity, according to the vendor.

The Econet portal provides eGain partners with 24x7 access to business development and sales tools such as whitepapers, sales presentations, demonstrations and product information. In time, the portal will be further enhanced to meet the growing demands of partners.

"As an active eGain partner in EMEA, we welcome the introduction of the EcoNet partner portal," said Andrea Piol, chairman of Bizmatica; a leader at integrating multichannel solutions in Italy.

Piol continued: "While eGain makes critical product, sales and support information available to us on the portal, the interactive forum is a unique and refreshing approach to fostering partner-to-partner collaboration in an open and cooperative manner in order to enable the success of the entire community."

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