November 26, 2020

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Dixons Carphone takes next step in smart home management

by Stuart Wilson, Thursday 23 June 2016

Connected World Services (CWS), a division of retail giant Dixons Carphone, has announced a partnership with Zonoff to offer an IoT-enabled home management and services platform to companies throughout Europe. Zonoff’s leading Consumer IoT technology combined with CWS’ honeyBee platform creates a smart end-to-end platform that companies can use to provide consumers with technology support within their homes.

Andrew Harrison, deputy chief executive at Dixons Carphone, said: “CWS supports many of its partners using our market-leading infrastructure, repairs capability and technology expertise. Customers of our CWS partners often need help with many technology issues – from Wi-Fi to washing machines. Zonoff’s home control and automation platform will allow them to provide proactive support for all matters of home management concerns.”

In the combined offering, Zonoff’s protocol-agnostic consumer IoT technology can monitor the condition of various devices and sensors in the home and send status alerts directly into CWS’ honeyBee platform. The honeyBee platform can then diagnose the situation, provide appropriate self-help responses and, if required, allow branded or white-labelled service providers to manage every aspect of professional response to a final resolution.

The technology has been engineered to operate as a single, white label B2B platform which can be applied across a range of sectors including utilities, insurance, retail, healthcare and financial services. In the event of a water leak, for instance, the Zonoff platform would detect water on behalf of a home owner and signal the honeyBee platform to determine if a service provider should be dispatched to a customer site. It also engages Dixon Carphone’s Knowhow service to keep both customers and responders coordinated and fully informed of progress.

Mike Harris, founder and CEO at Zonoff, commented: “CWS considered a number of consumer IoT platform partners and valued the proven strength and flexibility of our technology. Our Z1 software offers the most robust lighting, energy, security, monitoring and entertainment integration available and we’re looking forward to working with the CWS team as they build out long-term solutions for their clients and their customers.”

“Zonoff’s platform has proven to be adaptable for many industries and consumer use cases. With Zonoff’s world-class Consumer IoT platform working in tandem with CWS’ honeyBee platform, we are setting a new standard of home management and support. This partnership will ease the burden on companies who need to keep their consumers’ homes and lives running smoothly,” Harris added.

CWS leverages Dixons Carphone’s existing expertise, operating processes and technology to provide a range of white label services to businesses. Dixons Carphone’s primary brands include Carphone Warehouse and CurrysPCWorld in the UK & Ireland, Elkjøp, Elkjøp Phonehouse, Elgiganten, Elgiganten Phonehouse, Gigantti and Lefdal in the Nordic countries, Kotsovolos in Greece, Dixons Travel in a number of UK & Ireland airports and Phone House in Spain. Key service brands include Knowhow in the UK, Ireland and the Nordics, and Geek Squad in the UK, Ireland and Spain.

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