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NHR launches NetSure in EMEA

by Stuart Wilson, Tuesday 22 April 2008

Network Hardware Resale (NHR) has launched its NetSure maintenance programme for customers across EMEA. The company hopes to take a chunk of the services revenue that normally finds its way into vendors’ pockets. NHR, which offers pre-owned and new networking kit, claims that NetSure offers significant savings compared to traditional vendor-led maintenance services.

According to NHR, NetSure offers companies 24x7 technical support and advanced hardware replacement services at price points 50% to 90% cheaper than vendor contracts such as Cisco’s Smartnet service. Product replacement is next day for many parts of Europe except for locations subject to local freight carrier or customs restrictions.

“NetSure provides the freedom to choose the level of support that makes the most technical and financial sense for the entire network, without compromising proficient, responsive service,” said Mike Sheldon, president and CEO at NHR. “Moreover, NetSure helps organisations avoid forced upgrades by extending the lifecycle of viable equipment that has reached OEM end-of-support and can no longer be placed under manufacturer maintenance.”

The NetSure service offers around-the-clock support provided by a team of Cisco-certified technicians. NetSure also claims to provide an extra layer of protection for previous-generation gear and end-of-life network equipment, such as Cisco’s 6500 Series Switches, which boast an installed base of more than 350,000 units but are no longer eligible for new Smartnet support contracts.

Enhanced NetSure support includes installation assistance, configuration review and advanced troubleshooting for rapid issue resolution on a variety of platforms. Additionally, NHR provides a single point of contact for multi-manufacturer networks, including highly trained experts on Cisco, Juniper, Foundry and Extreme technologies.

NHR serves more than 10,000 customers worldwide, including Global 1000 organisations, small and mid-sized enterprises, government entities, educational institutions, healthcare organisations and telecommunications service providers. NHR is a leading provider of high-performance, pre-owned Cisco, Extreme and Juniper networking kit. The company also is an authorised reseller of resilient, massively scalable networking gear from Force10 Networks. NHR provides global sales and technical support from its operations in California, New York, Amsterdam, London and Singapore locations.

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