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TomTom turns to Regenersis

by Stuart Wilson, Monday 21 April 2008

Navigation solutions provider TomTom has appointed Regenersis as its preferred pan-European refurbishment partner. Under the terms of the agreement, the refurbishment process will take part at Regenersis’ new facility in Bucharest, Romania, which is expected to employ more than 200 staff by December 2008.

Mark Hilton, after sales manager at TomTom, said: “Regenersis are a proactive partner supporting us with a full programme of repair and refurbishment services. We have been impressed with their work in the UK, and were equally impressed by the local management at the Bucharest facility. We believe the team in Bucharest are up to the challenge of supporting our European refurbishment programme and we look forward to working with them.”

This news follows hot-on-the-heels of the recent confirmation that Regenersis’ Bucharest facility has been accredited by Sony Ericsson to support their mobile phone warranty repair programme. Regenersis already provides warranty and technical repair services to TomTom in the UK from its facility in Glenrothes, Fife.

Gary Stokes, CEO at Regenersis, said: “This is a significant win for Regenersis and clearly demonstrates that our focus on delivering outstanding customer service to our global customer base is yielding positive results.”

Regenersis is a provider of managed services to many of the world’s premier brands. The company supports the entire product lifecycle, from original design input, pre-sales testing, local customisation and configuration through to field support activities that include technical assistance as well as product repair, replacement and refurbishment programmes.

At the end of the product’s life Regenersis will take it back and, where appropriate, match it to a need in a secondary market, thereby extending the life of the product while creating value for our clients. If it is beyond use, Regenersis ensures it is safely recycled. For the six months ending 31st December 2007, Regenersis sales hit US$110m.

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